ISO 9001:2015
IT23-06005AQuality management system applied to all design, installation, and technical support activities.
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Services · Training
Training for operators, field technicians, and system administrators.
Tailored training sessions for radio control room operators, field technicians, and system administrators — on-site or remote, in Italian and English.
Control room operatorsField techniciansAdministratorsITEN
Operatori · Tecnici · Admin
profiles covered
In sede · Da remoto
delivery mode
IT · EN
languages
ISO 9001:2015
quality
The service
Mission-critical radio technology only works well when the people using it understand it. For every project we offer training programmes tailored to three profiles: control room operators (dispatch system use, channel management, emergency procedures), field technicians (maintenance of radio and DAS systems, use of measurement instruments), and system administrators (advanced platform configuration, user management, access control, and backup).
Sessions are delivered on-site at the customer's premises or remotely, in Italian and English, with tailored course materials and practical exercises on dedicated simulators or real test environments. At the end of each course we issue a certificate of attendance and an internal competency certification.
How we work.
The process we follow for every customer of this service — from the initial briefing to delivery.
- Step 01
Needs analysis
Discussion with the customer to define the profiles to train, baseline knowledge level, and learning objectives.
- Step 02
Tailored course materials
Preparation of slides, manuals, and exercises targeted at the system actually installed at the customer's site.
- Step 03
Classroom or remote sessions
Sessions delivered by certified Teleproject instructors, at the customer's site, at our premises, or remotely.
- Step 04
Final assessment & internal certification
Competency check, issue of certificate of attendance, and post-course support.
What we deliver.
The deliverables the customer receives at the end of the work.
- Tailored course materials
Slides, manuals, operational reference cards, and exercises prepared for the system installed at the customer's site.
- Classroom sessions
Sessions at the customer's premises or our facilities, with dedicated instructors and hands-on learning aids.
- Remote sessions
Online sessions with the same depth as classroom delivery, ideal for distributed teams or rapid refreshers.
- Practical exercises
Exercises on simulators, test environments, or live systems during agreed operational windows.
- Certificate of attendance
Official document certifying course completion, suitable for internal customer records.
Sectors where this service is most in demand.
The industries to which this service most frequently applies.
Public safety
We design, build, and maintain mission-critical radio networks and control rooms for law enforcement, emergency medical services, and Protezione Civile: TETRA, DMR, and P25 networks, powered by the Respondr dispatch platform and over twenty years of experience in communications where failure is not an option.
Utilities and industry
We design, install, and maintain professional radio networks, ATEX-certified PoC devices, and LoRaWAN sensor networks for energy operators, utilities, and high-risk industrial environments. For clients like Iren, we bring over twenty years of experience in mission-critical communications.
Healthcare
We design, install, and maintain DAS for in-building radio coverage, professional DMR and TETRA radio networks for staff, and control rooms for hospitals and healthcare facilities. We bring over twenty years of mission-critical communications experience to the healthcare sector.
Products used.
The products developed in-house by Teleproject that we employ in this service.
- mission-critical dispatching platform
Respondr
Respondr is the software platform developed by Teleproject for managing mission-critical radio communications. An IP platform that unifies analogue, digital, and PoC networks into a single operational interface. Available in cloud on AWS, on-premises, or in a hybrid configuration.
TETRA · DMR · P25 · VHF/UHF · PoCTLS 1.3 · AES-256ISA/IEC 62443-3-3 SL2 - Web platform for infrastructure supervision
Track-TP
Track-TP is the platform developed in-house by Teleproject for real-time supervision of network equipment, servers, Mission-Critical radio systems, and IoT/LoRaWAN sensors. A high-quality solution with configurable dashboards, multi-channel alarms, and exportable history, available in cloud or on-premises.
SNMP v1/v2c/v3RESTLoRaWAN 868 MHz
Operational qualifications for this service.
The certifications relevant to this service — recognized for participation in Italian public tenders.
Request a quote for training.
One of our Project Managers analyzes the specific requirements of the project and prepares a dedicated technical and commercial proposal.