Services · Training
Training on dispatch consoles, radio equipment, and monitoring platforms.
Programs built around the system installed at the customer’s site: dispatch console operation and emergency procedures for operators, maintenance and measurements on DMR, TETRA, and VHF/UHF networks for technicians, Respondr and Track-TP configuration for administrators. Sessions run in the classroom, in the field, or remotely, in Italian and in English.
A mission-critical radio system is almost always used under pressure: at night, during an emergency, with a few seconds to decide. That is when training gaps surface: the operator cannot find the Vigili del Fuoco talkgroup, the technician replaces a unit but does not reload its programming, the administrator cannot restore a backup after a server failure. No acceptance test prevents these errors. They do not depend on the system, but on how well the people who use it know it.
That is why we do not offer generic courses. We build the program around the system installed at the customer’s site, with the channels, talkgroups, and procedures actually in use. Sessions are led by our own technicians, the same people who design and commission the systems. They run in the classroom, in the field, or remotely, in Italian and in English. Every course follows the procedures of our ISO 9001:2015 certified quality system and closes with a review of the topics covered and the issue of a certificate of attendance.
How the courses are delivered.
The three formats we combine within one program, chosen according to the role being trained and the operating windows available.
Classroom training
One of our technicians runs the sessions at the customer’s site or at our own offices: system architecture, platform functions, and operating procedures, with exercises on the dispatch console.
Training on the installed system
Exercises take place on the real equipment, in the control room, in the equipment rooms, and inside the tunnel, within the operating windows agreed with the customer.
Remote sessions
We connect online for updates, for staff spread across several sites, and for refresher sessions after a change to the configuration or the arrival of new personnel.
The course program, role by role.
The topics we cover with each role, always tied to the system installed at the customer’s site.
Radio room operators
- Operating the dispatch console and the operator positions
- Managing channels, talkgroups, and selective calls
- Emergency calls and operating procedures agreed with the customer
- Using the voice recorder and retrieving recorded conversations
- Reading the map with the position of vehicles and field crews
Field technicians: equipment
- Architecture of the installed system, from repeaters to antennas to the radiating cable
- Maintenance of site equipment and of portable and mobile terminals
- Work on antennas, feeder lines, connectors, and grounding
- Checks on power supply, backup batteries, and UPS units
- Replacing faulty components and returning the system to service
Field technicians: measurements and fault finding
- Using the test instruments: spectrum analyzer, power meter, and VSWR meter
- RF power, receive sensitivity, and frequency deviation measurements
- Coverage tests and signal level checks along the radiating cable
- Reading alarms and system logs to trace the cause of a fault
- Filling in the service report and reporting the outcome to the control room
System administrators
- Configuring the dispatch and monitoring platforms
- Managing users, roles, and access permissions
- Programming channels on the terminals and managing the radio contact list
- Backup, restore, and software updates for equipment and servers
- Configuring alarms and notification recipients
Teleproject platforms and products
- Respondr: operator console, integrated call recording, and audio management across several rooms
- Track-TP: dashboards, maps, alarm thresholds, and notifications by email, WhatsApp, and Telegram
- TP-CELLX and TP-RFX: reading cellular coverage measurements and RF carriers inside the tunnel
- TP-CCV2: interpreting short-circuit and open-line alarms on the radiating cable
Safety on systems in service
- Access rules for tunnels and for sections open to traffic
- Coordination with the control room before, during, and after the job
- Rules for working at height on antenna masts and supports
- Electrical risk in equipment rooms and shelters: isolating and resetting the protective devices
How a course takes shape.
The path we follow from the first discussion with the customer to the final review and the support that follows in the weeks after.
- Step 01
Training-needs analysis
With the customer we define the roles to be trained, the number of participants, the starting level, and the objectives of each program.
- Step 02
Program and course material
We prepare slides, manuals, and quick-reference cards on the system installed at the customer’s site, with the channels, talkgroups, and procedures in use.
- Step 03
Classroom or remote sessions
Our technicians present the topics in the program and answer the participants’ questions, in Italian or in English.
- Step 04
Exercises on the installed system
Participants work on the dispatch console, on the equipment, and on the test instruments, within the agreed operating windows or in a test environment.
- Step 05
Final review and support
We close with a review of the topics covered and the issue of the certificate. We then stay available for the questions that come up during the first weeks of work on the system.
What you receive.
The material and the documents the customer keeps after the course, useful also for training staff who join later.
- Course program
The document setting out the topics, the duration, and the objectives of each session, agreed with the customer before the start.
- Manuals and slides on the installed system
Course material tied to the customer’s system, with the configured channels and talkgroups and the procedures in use.
- Procedure cards for the control room
The sequences to follow for the most frequent operations and for emergency calls, in a printable format to keep at the operator position.
- Attendance register
The list of the people trained in each session, with the topics covered and the dates, useful for scheduling refresher courses.
- Certificate of attendance
We issue it to every participant at the end of the course: the customer can use it for internal records and during audits.
- Support after the course
A direct line to our technicians for the questions that come up when staff start working on the system.
Which sectors use this service.
The sectors that turn to this service most often.
Public safety
We design, build, and maintain mission-critical radio networks and control rooms for law enforcement, emergency medical services, and Protezione Civile: TETRA, DMR, and P25 networks, powered by the Respondr dispatch platform and over twenty years of experience in communications where failure is not an option.
Utilities and industry
We design, install, and maintain professional radio networks, ATEX-certified PoC devices, and LoRaWAN sensor networks for energy operators, utilities, and high-risk industrial environments. For clients like Iren, we bring over twenty years of experience in mission-critical communications.
Healthcare
We design, install, and maintain DAS for in-building radio coverage, professional DMR and TETRA radio networks for staff, and control rooms for hospitals and healthcare facilities. We bring over twenty years of mission-critical communications experience to the healthcare sector.
Products used.
The products developed in-house by Teleproject that we use in this service.
- mission-critical dispatching platform
Respondr
Respondr is the software platform developed by Teleproject for managing mission-critical radio communications. An IP platform that unifies analogue, digital, and PoC networks into a single operational interface. Available in cloud on AWS, on-premises, or in a hybrid configuration.
TETRA · DMR · P25 · VHF/UHF · PoCTLS 1.3 · AES-256ISA/IEC 62443-3-3 SL2 - Web platform for infrastructure supervision
Track-TP
Track-TP is the platform developed in-house by Teleproject for real-time supervision of network equipment, servers, Mission-Critical radio systems, and IoT/LoRaWAN sensors. A high-quality solution with configurable dashboards, multi-channel alarms, and exportable history, available in cloud or on-premises.
SNMP v1/v2c/v3RESTLoRaWAN 868 MHz
Frequently asked questions.
The questions we hear most often about this service.
How long does a training course last?
There is no standard duration: it depends on the role being trained, the number of participants, and the topics requested. We set the duration during the training-needs analysis and state it in the course program, which the customer approves before the start. A course for radio room operators is usually shorter than one for field technicians, which also covers measurements with test instruments and fault finding.
How do you prepare the course if the system was installed by another supplier?
We start by reviewing the existing configuration: installed equipment, channels, talkgroups, and procedures in use, with a site survey where needed. If the system documentation is incomplete or out of date, we rebuild it together with the customer’s technicians, because without that picture the practical exercises have no reliable basis. Only then do we write the program, on the same channels and the same procedures the participants will use in service.
Does the certificate of attendance replace mandatory workplace safety training?
No. The certificate attests attendance at a technical course on the radio system and its equipment, and it does not replace the health and safety training that the employer must provide to its own staff. The program does cover safety when working on systems in service: access rules for tunnels and equipment rooms, coordination with the control room, and electrical risk inside shelters. These topics are part of the technical content of the course and do not count as mandatory safety training.
Is training included when a new system is built, or must it be requested separately?
On turnkey contracts, staff training is scheduled before the system enters service: we agree it during design and deliver it once the system has passed acceptance testing, when the final channels and procedures are already configured. You can also request a course on a system already in service, for example after a change of staff, a network expansion, or a change to the configuration. In both cases the cost depends on the number of roles to be trained and the days required, and we define it together with the program.
Request a quote for training.
One of our Project Managers analyzes your specific project requirements and prepares a dedicated technical and commercial proposal.