ISO 9001:2015
IT23-06005AQuality management system applied to all design, installation, and technical support activities.
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Services · Maintenance
SLA contracts, response within 24 h, and 24/7 remote monitoring.
Corrective and preventive maintenance and 24/7 monitoring of PMR networks, DAS, radiating cable, and monitoring installations — with SLAs, 24/7 on-call availability, and guaranteed response times.
SLA H24Response within 24 h24/7 on-callRemote monitoring
24h
guaranteed response within
H24
on-call availability
ISO 9001:2015
quality
20+years
experience
The service
A mission-critical radio network cannot be installed and forgotten. For our customers we offer SLA maintenance contracts with guaranteed response times, 24/7 on-call availability, and qualified technical support. The ability to respond within 24 h of a call-out is one of our long-standing commitments — one we have honoured for more than twenty years.
Maintenance covers corrective (fault response with contracted resolution times), preventive (scheduled inspections, operational parameter checks, and firmware updates), and 24/7 remote monitoring via our Track-TP platform. All installations are covered by on-call availability, with dedicated technical teams distributed across the territory.
How we work.
The process we follow for every customer of this service — from the initial briefing to delivery.
- Step 01
SLA agreement
Definition of service levels: response times, on-call windows, scope of coverage, and contractual penalties.
- Step 02
Scheduled inspections
Preventive maintenance with periodic inspections, operational parameter checks, and firmware updates on equipment.
- Step 03
24/7 monitoring
Remote supervision of installations via Track-TP, with multi-channel alarms and configurable dashboards per customer.
- Step 04
On-site intervention
Dedicated field crews, always-available spare parts inventory, and the capability to respond within 24 h of a request.
What we deliver.
The deliverables the customer receives at the end of the work.
- SLA contract with penalties
Service contracts with defined service levels, response times, and contractual penalties, calibrated to the criticality of the installation.
- Periodic inspections
Scheduled preventive maintenance visits, including operational parameter checks and firmware updates.
- 24/7 remote monitoring
Continuous supervision of installations via the Track-TP platform, with alerts via email, WhatsApp, and Telegram.
- Monthly reports
Periodic reports on installation health, interventions carried out, and service level indicators achieved.
- Spare parts inventory
Critical equipment spares held in stock to minimise restoration time in the event of failure.
- Firmware upgrades
Planned firmware updates scheduled in operational windows, with regression testing before go-live.
Tools and standards.
The platforms and tools we deploy for this service.
- Track-TP — 24/7 supervision
Our platform for continuous real-time monitoring of network equipment, radio systems, and IoT sensors.
- TP-CCV2 — radiating cable continuity
Patented system for continuous monitoring of radiating cable continuity — detects short circuits and open lines.
- TP-CELLX and TP-RFX
Our dedicated analysers for continuous monitoring of cellular coverage and RF carriers, integrated with Track-TP.
- Rapid-response vehicles & spare parts inventory
Equipped rapid-response vehicles and a spare parts inventory dimensioned to the criticality of managed installations.
Sectors where this service is most in demand.
The industries to which this service most frequently applies.
Highways and tunnels
We design, install, and maintain in-tunnel radio coverage, cellular and RF monitoring systems, control rooms, and radiating-cable integrity systems for Italy’s leading motorway concessionaires.
Public safety
Mission-critical solutions for police forces, emergency medical services, and Protezione Civile — TETRA, DMR Tier II and Tier III, and P25 networks, multi-agency dispatching, and end-to-end encryption compliant with European regulations.
Healthcare
Active DAS systems for in-building radio coverage across hospitals and healthcare facilities, professional DMR radios for ward staff, and integration with the 118 emergency dispatch center.
Products used.
The products developed in-house by Teleproject that we employ in this service.
- Web platform for infrastructure supervision
Track-TP
Track-TP is the platform developed in-house by Teleproject for real-time supervision of network equipment, servers, Mission-Critical radio systems, and IoT/LoRaWAN sensors. A high-quality solution with configurable dashboards, multi-channel alarms, and exportable history, available in cloud or on-premises.
SNMP v1/v2c/v3RESTLoRaWAN 868 MHz - Radiating-cable continuity monitoring
TP-CCV2
The TP-CCV2 system monitors, in real time, the electrical continuity of the coaxial and radiating cables connected to the base stations that distribute radio signals inside tunnels. Patented Teleproject technology.
Multi-tunnel via ETPCV24 outputs per board19″ rack-mount - Measure cellular coverage, in tunnels and outdoors.
TP-CELLX / TP-CELLX Pro
TP-CELLX measures the cellular signal of any operator: 2G, 3G, 4G; plus 5G DSS and 5G NR on the Pro variant. It installs outdoors — IP67 enclosure, PoE power over a single Ethernet cable — and alerts you in real time by email, SNMP, WhatsApp, or Telegram when the signal degrades.
2G · 3G · 4G · 5G DSS/NRIP67PoE 802.3af - Watch over radio carriers in tunnels and outdoors.
TP-RFX
An RF spectrum analyzer built for outdoor environments: a 15 MHz – 2.7 GHz frequency range that keeps TETRA, DMR, PMR, FM, DAB, LoRa, and Wi-Fi carriers under real-time control. IP67 enclosure, PoE power over a single Ethernet cable, notifications by email, SNMP, and relay output. WhatsApp and Telegram via Track-TP.
15 MHz – 2.7 GHzIP67PoE 36–56 V
Operational qualifications for this service.
The certifications relevant to this service — recognized for participation in Italian public tenders.
SOA OS 19 Cat. II
N. 27204/16/00SOA qualification for participation in public tenders for telecommunications and data transmission systems.
Download PDFRequest a quote for maintenance.
One of our Project Managers analyzes the specific requirements of the project and prepares a dedicated technical and commercial proposal.