Services · Maintenance
Preventive and corrective maintenance of radio networks, DAS, and radiating cable.
Scheduled visits that check the operating parameters of equipment, antennas, lines, and power supplies, on-site response to a fault within 24 h, and H24 remote monitoring of DMR, TETRA, and VHF/UHF networks and in-tunnel systems.
A mission-critical radio network is not something you install and forget. Performance degrades quietly over time: water working its way into connectors, antennas drifting out of alignment, backup batteries that no longer deliver the autonomy they were sized for. These are defects that do not bring the system down the same day, but that all show up together on the day it really matters.
That is why maintenance here is built on measurements, not on visual inspections. The contract works on three fronts: scheduled preventive visits, on-site response to a fault within 24 h of the request, and H24 remote monitoring through our Track-TP platform. The checks follow the procedures of our ISO 9001:2015 certified quality system, with calibrated test instruments and a written report after every job.
How we keep an installation in working order.
Three distinct activities, covered by the same contract and scaled to the importance of the installation.
Preventive maintenance
Visits planned in the calendar: we measure the operating parameters of equipment, antennas, lines, and power supplies, and correct anomalies before they turn into a fault.
Corrective maintenance
When a system fails, our technicians are on site within 24 h of the request, with teams on call H24 and spare parts for the critical equipment held in stock.
H24 remote monitoring
The systems are connected to the Track-TP platform: equipment status is checked continuously and the alarms reach our technicians as soon as an anomaly appears.
What we check on every installation.
The checks our technicians run system by system, with measurements in hand.
Repeaters and site equipment
- RF output power and receive sensitivity
- Frequency deviation and reference stability
- Site simulcast alignment and synchronization
- Status of the modules, of the local alarms, and of the system logs
Antennas and transmission lines
- VSWR on antennas and lines
- Condition of connectors, gaskets, and weatherproofing tape
- Mechanical fixings, guy wires, and antenna alignment
- Surge arresters and grounding system
Radiating cable and in-tunnel DAS
- Radiating cable continuity and location of breaks
- Attenuation along the run and verification of the signal levels
- Condition of the line amplifiers, the couplers, and the terminating loads
- Coverage tests at the critical points of the bore
Power and backup supply
- Backup batteries: voltage, current draw, and remaining autonomy
- UPS units, power supplies, and changeover systems
- Operation tested with the mains supply removed
- Protection devices, fuses, and distribution boards
Radio terminals
- Power and sensitivity of the portable and mobile terminals
- Condition of batteries, chargers, and accessories
- Channel programming and firmware version
- Field communication tests and verification of the emergency calls
Control room and dispatch
- Dispatch consoles, operator positions, and audio peripherals
- Voice recorder and retention of the recordings
- Gateways, interfaces toward the radios, and integrations with the customer’s systems
- Call tests and verification of the emergency procedures
Links and network
- Microwave links: levels, alignment, and link quality
- Fiber links and the IP transport network
- Network equipment, PoE power, and security configurations
- Verification of the remote alarms and of their delivery to the control room
Equipment room and shelter
- Air conditioning, fans, and filters
- Temperature, humidity, and environmental sensors
- Rack condition, cable tidiness, and labeling
- Sealing of the accesses, lighting, and room security
How a scheduled visit runs.
The cycle we repeat at every preventive maintenance visit, from planning to the final report.
- Step 01
Planning
We agree the visit calendar and the operating windows, so that the work never interferes with the running of the infrastructure.
- Step 02
Field measurements
Our technicians work through the check list site by site, recording the parameters with calibrated test instruments and comparing them with those of the previous visit.
- Step 03
Immediate fixes
Anything that can be put right on the spot is closed during the visit: retightening, replacement of connectors and gaskets, cleaning, recharging or replacing batteries.
- Step 04
Report and follow-up actions
We hand over a report with the measurements taken and the condition of the system. Work that needs spare parts or planned downtime is scheduled together with the customer.
What you receive.
The documentation and the tools the customer keeps, useful in audits and tenders as well.
- Contract with service levels
Response times, on-call windows, scope covered, and penalties, set according to how critical the system is.
- Annual visit plan
The calendar of preventive visits agreed with the customer, with the operating windows of every site.
- Service report
For every visit and for every fault: the measurements taken, the anomalies found, and the actions carried out.
- System history log
Every job stays on file and can be consulted, useful for reconstructing a fault and for documenting how the system is managed in audits and tenders.
- Access to Track-TP
Dashboards on equipment status and alarms by email, WhatsApp, and Telegram, with the history of the measurements.
- Firmware updates
Planned within the operating windows, with functional tests before the system goes back into service.
Which sectors use this service.
The sectors that turn to this service most often.
Highways and tunnels
We design, install, and maintain the radio coverage and monitoring systems for Autostrade per l’Italia, SITMB, SAV, RAV, Asti-Cuneo, and many other concessionaires. Over more than twenty years we have equipped more than 500 km of routes and over 100 tunnels.
Public safety
We design, build, and maintain mission-critical radio networks and control rooms for law enforcement, emergency medical services, and Protezione Civile: TETRA, DMR, and P25 networks, powered by the Respondr dispatch platform and over twenty years of experience in communications where failure is not an option.
Healthcare
We design, install, and maintain DAS for in-building radio coverage, professional DMR and TETRA radio networks for staff, and control rooms for hospitals and healthcare facilities. We bring over twenty years of mission-critical communications experience to the healthcare sector.
Products used.
The products developed in-house by Teleproject that we use in this service.
- Web platform for infrastructure supervision
Track-TP
Track-TP is the platform developed in-house by Teleproject for real-time supervision of network equipment, servers, Mission-Critical radio systems, and IoT/LoRaWAN sensors. A high-quality solution with configurable dashboards, multi-channel alarms, and exportable history, available in cloud or on-premises.
SNMP v1/v2c/v3RESTLoRaWAN 868 MHz - Radiating-cable continuity monitoring
TP-CCV2
The TP-CCV2 system monitors, in real time, the electrical continuity of the coaxial and radiating cables connected to the base stations that distribute radio signals inside tunnels. Patented Teleproject technology.
Multi-tunnel via ETPCV24 outputs per board19″ rack-mount - Measure cellular coverage, in tunnels and outdoors.
TP-CELLX / TP-CELLX Pro
TP-CELLX measures the cellular signal of any operator: 2G, 3G, 4G; plus 5G DSS and 5G NR on the Pro variant. It installs outdoors — IP67 enclosure, PoE power over a single Ethernet cable — and alerts you in real time by email, SNMP, WhatsApp, or Telegram when the signal degrades.
2G · 3G · 4G · 5G DSS/NRIP67PoE 802.3af - Watch over radio carriers in tunnels and outdoors.
TP-RFX
An RF spectrum analyzer built for outdoor environments: a 15 MHz – 2.7 GHz frequency range that keeps TETRA, DMR, PMR, FM, DAB, LoRa, and Wi-Fi carriers under real-time control. IP67 enclosure, PoE power over a single Ethernet cable, notifications by email, SNMP, and relay output. WhatsApp and Telegram via Track-TP.
15 MHz – 2.7 GHzIP67PoE 36–56 V
Learn more.
Frequently asked questions.
The questions we hear most often about this service.
How often should preventive maintenance be carried out?
There is no single interval that fits every network: the calendar is built around how critical the system is, the environmental conditions at the sites, and the service the network has to guarantee, which changes considerably when Polizia Stradale, 118, and Vigili del Fuoco also communicate on that same network. A site inside a tunnel, exposed to humidity and dust, needs visits closer together than a site housed in an air-conditioned equipment room. We agree the annual visit plan with the customer and review it every year, based on what the previous visits found.
What does the maintenance contract cover and what is left out?
The contract sets out in writing the scope covered, the number of preventive visits, the response times for faults, the on-call windows, and the penalties. Damage caused by third parties or by exceptional events, extensions to the system, and the replacement of equipment that has reached end of life are normally left out: we quote for that work case by case. Setting these boundaries before signing avoids arguments at the very moment the system is down.
How do you take over a system installed by another company?
The contract starts with a survey visit. We inventory the equipment site by site, record the baseline parameters with calibrated instruments, and check what documentation exists, because on a system we did not build ourselves the up-to-date drawings are often missing. That visit gives us the real condition of the system, the list of work to be caught up on immediately, and the plan for the following visits. Any defect that affects coverage or safety is reported to the customer before signing.
What happens when a faulty unit is no longer in production?
On systems that have been in service for many years this happens often. We keep spare parts for the critical equipment of the systems we manage in our own stock, precisely so that we do not depend on what the manufacturer still has available. When a model can no longer be sourced we propose an equivalent unit and check first that it fits with the rest of the system: same frequencies, same programming, same alarms toward the control room. The replacement is then carried out in an operating window agreed with the customer.
Request a quote for maintenance.
One of our Project Managers analyzes your specific project requirements and prepares a dedicated technical and commercial proposal.